Bridgestone Americas, Inc.

  • Technical Support, Experienced

    Employee Type
    Regular Full-Time
    Degree Preferred
    4 Year Degree
    Requisition ID
    2018-135639
    Posted Date
    6/5/2018
    Location
    US-TN-Antioch
    Zip Code
    37013
    Functional Area
    Information Technology
    Category
    Information Technology
  • Overview

    Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company.
    Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries.

    The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers.

    Guided by its One Team, One Planet message, the company is dedicated to achieving a positive environmental impact in all of the communities it calls home.

    Position Summary

    ​An Experienced Tech Support will work independently on larger, moderately complex projects/ assignments. Sets objectives for own area of responsibility to meet the objectives or goals of projects and assignments. May provide input or guidance to associate level professionals with tasks and assignments.

     

    Responsibilities

    • Provides technical issue support to end-users for PC, server or mainframe applications, and software/hardware configuration to ensure efficient operation and execution of the system
    • Provides first-tier support to end users for either PC, server or mainframe applications, or hardware to ensure the impact of technical issues to end users and their associated work responsibilities is minimal
    • Interacts with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems
    • Simulates or recreates user problems to resolve operating difficulties
    • Recommends systems modifications to a given IT platform to reduce user problems
    • Refers more complex problems to intermediate and/or senior level professionals to ensure a fast response to outstanding technical issues
    • Performs regular preventive maintenance of system to prevent delays or poor system performance for end user applications
    • Participates in upgrade activities for existing systems with suppliers and internal departments to avoid work delays related to system applications or license expirations
    • Ensures managed volumes and resulting deliverables meet internal quality and responsiveness standards to maintain high customer satisfaction

    Qualifications

    Qualifications

    • 2-3 years’ experience with Desktop Support/Customer Support (Tier I or II)
    • 1+ years Ticketing System Experience

     Preferred Qualifications

    • Comp A+
    • OPS Deployment Experience
    • Remedy Experience
    • Mobile Support

    *INDEED

    *GLASSDOOR

    (*LI-PRIORITY) 

     

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