Bridgestone Americas, Inc.

  • Warranty Services Coordinator

    Employee Type
    Regular Full-Time
    Degree Preferred
    4 Year Degree
    Requisition ID
    2019-171373
    Posted Date
    10/30/2019
    Location
    US-TN-Nashville
    Zip Code
    37201
    Functional Area
    Quality Building Services
    Category
    Building Products
  • Overview

    Nashville, Tenn.-based Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. 

    The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. 

     
    Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.

    Position Summary

    Representative is responsible for processing leak notifications by issuing purchase orders, auditing and approving subsequent contractor invoices and supporting documentation, and billing building owners for items not covered under the terms of the warranty.  Representative also responsible for maintaining historical records, retention of warranty related documents and correspondence, knowledge of multiple computer systems, and resolving issues stemming from any of the above.

    Responsibilities

    Issuance of Purchase Orders/Work Orders

    • Issue work order/purchase order to contractor to respond to leak notification, based on contractor base, quality rating, and geographical location
    • Communicate terms of purchase order to contractor
    • Knowledge of all types of warranties
    • Resolution of problems with response time of contractor, reoccurring leak issues, and accuracy of repairs

     

    Approval of Contractor Invoices

    • Audit invoices to control expenditures
    • Input of data and codes for historical purposes
    • Knowledge of terms and conditions of warranties
    • Knowledge of standard repair procedures
    • Verify contractor stayed within limits of repair rates, purchase order, and industry standard cost

     

    Building Owner Invoices

    • Recoup expenditures for repairs made but not covered under the terms of the warranty
    • Educate building owners on terms of warranty coverage
    • Research cancellations and suspensions from past due invoices.
    • Resolve owner’s issues with billing and collect monies due

     

    Quality Program

    • Educate contractors on Quality program
    • Encourage contractors to be proactive and responsible for their workmanship, resulting in less warranty expenditures
    • Build industry quality standard by holding contractors accountable for their workmanship

     

    Negotiation with Contractors and Building Owners

    • Ensure each warranty expenditure is justified, effecting total expenditures for Firestone Building Products
    • Ensure the needs of the building owners are met within limits of warranty terms and conditions, effecting future business

     

    Department Projects (as required by business and other departments)

    • Manage time to ensure timely completion of specific projects along with daily responsibilities
    • Research and document findings based on specific needs of the project

     

    New Business Developments

    • Learn components of newly acquired businesses, including types and terms of warranties, systems and technology
    • Integrate new businesses into current operating systems
    • Assist management with the design and implementation of policies and procedures that fit the needs of the new business and agree with current Firestone policies
    • Knowledge of multiple computer systems

     

    Collaboration with Investigators

    • Research specific jobs that will require the involvement of the Warranty Services Investigators
    • Document findings to ensure clear communication between Firestone and building owners and contractors

     

    Box (Archive)

    • Scanning all documents and correspondence into paperless system and filing within historical job file
    • Verify all information scanned to ensure retention policy is met

    Qualifications

    • BA/BS Degree or 3-5 years’ experience with Customer Service or claims
    • Ability to analyze problems and provide clear recommendations
    • Excellent communication skills, written and verbal
    • Ability to remain focused while performing repetitive tasks to a high standard of quality
    • Ability to work independently as well as a team player and can manage own workload

     

     

    Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

     

    Employment Eligibility

    If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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