Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. With competitive interest rates, generous credit limits, and promotional financing, our 4.6 million cardholders enjoy greater purchasing power and financial peace of mind.

At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

The knowledge manager is responsible for promoting and utilizing the company’s knowledge assets. They work both internally through the company to ensure knowledge transfer across all operational functions. They serve as consultants to promote the oneness of each department of the company. They assess how information will be disseminated to each COE in a smooth and systematic process.

Duties include but are not limited to the following:

• Ensure the maintenance of accurate departmental KPI and metric reporting for Recovery, Merchant and Boss engagement within CFNA
• Support team in completing reports and metrics dashboards on a reoccurring or ad-hoc basis to improve measurement and visibility of Key Performance Indicators (KPI)
• Update and communicate changes and modifications to policies and procedures – ensuring all documentation is correct and appropriately disseminated amongst teammates
• Maintain workflow inventory by adding, updating, responding to feedback, and completing all assigned entries in all systems
• Adapt to changing business requirements
• Partner with other analysts to address holistic automation solutions across operational departments
• Consolidate, reconcile, validate and obtain clarification of department operational information from multiple sources to support and assist in the creation of reports and analysis
• Provide document control for all process and procedural documentation.
• Recommend operational process improvements, and support implementation of them
• Other duties as assigned by supervisor
• Maintain all systems for continuity of information across all platforms.
• Serve as Operations Department SharePoint site manager

 Qualifications:

• Bachelor’s Degree in Business Management or related work experience
• Advanced knowledge of SharePoint, PowerPoint and Excel
• Attentiveness to detail
• Ability manage others to meet company objectives.

Required: Prior experience in a report and metric driven environment